Stanley Black and Decker

The challenge

Regionalised data on multiple legacy systems

As SBD expanded, the operational model for its Technical Services Division became increasingly inefficient. Regional teams across the globe were maintaining fragmented datasets using legacy systems, in-house applications, and spreadsheets, leading to duplication of effort and limited visibility across the entire business. This meant that no single system offered a comprehensive overview of the BOM process or its impact on the bottom line.

The solution 

Blueprint Discovery to meet user requirements

The need for a more unified, efficient, and scalable solution was clear. To identify SBD's processes and unique requirements, PDMS collaborated with Stanley Black & Decker to conduct a Blueprint Discovery phase. The aim was to lay the foundation for implementing a single, optimised global business process through a web-based system accessible to all users on any internet-enabled device.

The project

The Discovery phase led to a number of workstreams including: 

• User research and business process re-engineering
• Defining an architecture and technology stack adhering to SBD standards
• Delivering system requirements, including user experience
• Developing integrations and interfaces with SBD’s websites and finance systems
• Data migration

To meet these objectives, PDMS adopted an agile methodology, enabling close collaboration with product owners, rapid iteration based on user feedback, and early risk mitigation. This approach ensured that the final solution addressed the specific needs of the global user base.

The results

A single optimised global business process

The Discovery identified a number of improvements which would assist the Technical Services team: 

• Unified processes:  Implementing a single global system to streamline operations and eliminate duplication of effort
• Improved access: Providing access to users on any internet-enabled device, enhancing flexibility and responsiveness
• Optimised performance: Implementing cloud-based hosting and modern web languages to efficiently manage 8 million+ records and 2.5 million+ transactions, improving overall productivity
• Secure data management: Improving security across global operations and detailed automation scripts to manage complex data migration, ensuring data integrity and protection

Phase 2 of the project is set to deliver further integrations, including interfaces with Stanley Black & Decker’s Services & Repair Websites and SAP systems, extending the benefits of the new platform.