Crown Commercial Service

Relaunching a refreshed platform 

To address these concerns, a major overhaul was necessary to modernise the portal, improve user experience, and incorporate recent technological advancements. New features included enhanced search functionality to include more common criteria and the ability to compare up to three vehicles, mobile responsiveness to ensure usability across various devices, and additional functionality to feature special offers and news from CCS and suppliers. 

PDMS embarked on a refactoring and enhancement project. The objectives were to retain the core functionality while significantly improving the look and feel of the platform. Using extensive user feedback, the project focused on redesigning and redeveloping the platform to ensure that the updated portal met both contemporary user expectations and operational needs.  

There were significant enhancements to the portal’s front-end, providing a more contemporary and refreshed website appearance while also providing CCS with the ability to maintain content themselves. The project also improved reporting and features for compliance with GDPR requirements across the public sector.  

The enhanced fleet portal was well-received by users who found it easier to navigate and felt better equipped with information for improved vehicle searches and comparisons. In the first two years post-launch, user registrations quadrupled to approximately 1,600 site users, far exceeding CCS’ initial target. 

In addition, the improved search and filter functionality contributed to key sustainability benefits. Registrations for ultra-low emission vehicles (ULEVs) increased from 7% to 30%, with this trend continuing to rise as more ULEVs enter the market.