Maritime
Sector
Service
MARIS
The client
Bahamas Maritime Authority
The Bahamas Maritime Authority (the BMA) was established in July 1995. It is now one of the world's largest registers, with over 54 million gross tonnage of ships flying the Bahamas flag in every corner of the globe. The BMA registers vessels, enforces ship safety requirements, and constantly monitors and improves standards. Running one of the world's most respected flags, the BMA has established a reputation for quality and service - attracting many prestigious global shipping companies.
The challenge
Inefficiencies caused by outdated technology
The BMA was running a number of different legacy systems using technology that was outdated. This was causing issues and inefficiencies both internally and externally. They also recognised that to improve customer service and efficiency it was important to move key aspects online. The international ship registry market is very competitive, and the BMA strives to be one of the market leaders.
The solution
One central platform to deliver key services online
The BMA required a new enterprise system that would provide their staff around the world with a centralised, single repository of information which could be shared by their different departments. This new system would help them to improve their processes and ensure that they had a strategic IT platform moving forwards which could be adapted to meet the future needs of their business.
The project
We worked onsite with the BMA to produce a detailed analysis of their business needs, including implementing and identifying enhancements to our MARIS platform. One of key phases of the project was developing 'online services' for the BMA, which became known as BORIS (Bahamas Online Registration System), which allows users to update key personal information, access their documents and transactions, and pay any invoices.
The results
The BORIS system supports the international nature of the BMA's business which operates across multiple time zones and accepts different currencies. BORIS is accessible to authorised users from anywhere in the world and BMA employees now have instant access, plus ship owners and their agents have online access to the system 24/7.
The benefits
BORIS helped the BMA improve their customer service delivery and benefits included:
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Reduced operating costs across satellite offices in different countries
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Estimated savings of over $100k (US) when establishing new global offices
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Increased customer satisfaction levels
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Global staff now able to collaborate on one system
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Environmentally friendly solution as documents are not submitted electronically
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Improved financial control
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Increased accuracy and greater reliability for data
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24/7 provision of services and active tracking of applications at any time
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Greater collaboration and information sharing between international offices
Client testimonial
Check out what our customers think
"We are delighted with the outcome of the BORIS project to move all of our data and processes into one central platform and to deliver key services online. By working in partnership with PDMS, we have significantly improved our customer service, operational performance, and our overall competitive advantage. The level of support provided by the team at PDMS is excellent and we enjoy working with them as we continue to invest in technology to help drive our registry business forward."
Leon Dorsett Financial Controller at the Bahamas Maritime Authority
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