The challenge

Disparate systems affecting customer service

IOMAR made a strategic decision to upgrade its administration system, investing in technology to further drive the business forward. One of the key objectives of the new administration system (ARDIS) was to provide a centralised database for storage of Aircraft Registry data with integrated capabilities enabling the team to focus more on its customers and regulation of its fleet.

The solution

ARDIS system delivered in multiple stages

PDMS successfully delivered the first phase of the new administration system using our Aeris solution, replacing IOMAR’s legacy systems with a complete back-office system with full data migration. An extension to the back-office system, focused on the aircraft survey administration process, was delivered in phase two.

The project

The gradual approach through two phases enabled the smooth migration to the new ARDIS system while collaborating closely with the IOMAR team. The delivered functionality allowed survey data to be added directly to the aircraft record, both locally and remotely, enabling further integration with IOMAR's technical partner.

The final stage in the project focused on providing IOMAR customers with access to an online portal through which they can reserve an aircraft registration mark or request mortgage searches, and also make payment for these services online.

The results

The system went live with very minimal disruption to business during the implementation which was vital to IOMAR’s reputation. 

Sherilyn Kelly, General Manager & Head of Special Projects at IOMAR, stated:

“To roll out a back-office system with migration of six years-worth of business data into a live business environment without major issue was a substantial achievement”

Utilising a centralised database with automated workflows, the new administration system allows a single-entry point for data enabling a more efficient way of working. A user-friendly dashboard provided the IOMAR team with the facility to manage ongoing tasks and to produce certification required for the operation of aircraft on the register. 

The immediate availability and timeliness of management information through real time reporting allows the IOMAR team to focus on their strategic direction. The improvements to IOMAR’s administrative systems also mean that they have more business time to focus on their customers, advancing the organisation's business-friendly appeal to potential registrants.  This is key to the IOMAR which is committed to customer service excellence as part of their ‘safety with service’ ethos.