Shetland Islands Council

Combining PDMS software with G8 payments application 

PDMS partnered with STS to deliver a comprehensive payment acceptance solution tailored to the unique needs of the Shetland Islands Council and other ferry operators in remote areas. This solution integrated the G8 payments application with PDMS’ ferry reservation and ticketing system and was deployed on Rugged Android Point of Sale ticketing machines used onboard the ferries. This system enabled card payments to be processed even in the absence of an online connection to the acquirer, ensuring continuous payment capabilities. 

The project involved integrating PDMS’ software with the G8 payments application to provide a seamless and reliable payment experience. The system was designed to operate on board the vessels, allowing for onboard mobile payments via Chip and PIN and contactless methods using the Ingenico iSMP mobile card reader. Key features of the solution included offline PIN verification, deferred authorisation, forced acceptance, and transaction batch processing. Additionally, card data encryption was implemented to enhance security and mitigate the risk of card details being compromised. 

The integration of PDMS’ software with the G8 payments application has significantly improved the payment processing experience for Shetland Islands Council. Travellers now enjoy a reliable service when purchasing tickets and using onboard facilities, regardless of internet connectivity. The solution supports secure and convenient payment methods, ensuring that customers can continue to buy tickets and make purchases even during network outages. This enhancement has notably improved customer satisfaction by providing a consistent and secure payment experience on Shetland’s inter-island ferries.