Quality

PDMS believe in quality assurance systems and continuous improvement to help us deliver successful software projects. We currently hold the ISO 9001:2008 quality and ISO 27001:2005 security standards and the Environmental standard ISO 14001:2004.

We have a Quality Management team who are responsible for steering the company's quality systems, maintaining our external certifications and carrying out internal audits on the different areas of our business. Our quality systems are reviewed by an external auditor from Lloyds Register Quality Assurance (LRQA) every six months to ensure that they are being maintained and that we can demonstrate continuous improvement.

PDMS has also received the Business Professional Certificate from Intellect (the trade association for the UK technology industry). The BPC is a business excellence model that provides reassurance of our commitment to best practice and professionalism through our business processes.

ISO 9001:2008

We gained our original BS EN ISO 9001:2000 accreditation in 2003 with Lloyds Register Quality Assurance (LRQA) and in January 2009 we underwent a routine 3 yearly certificate renewal where we assessed to the new BS EN ISO 9001:2008 quality standard. Our certification covers business systems consultancy, design, development, on-going support and related consultancy for Information Communications Technology (ICT) solutions and applications. Our certification demonstrates that our business systems, including our development processes & procedures, meet internationally recognized standards.

ISO/IEC 27001

PDMS have been awarded certification to the International Security standard ISO/IEC 27001 (previously known as BS 7799) by Lloyd's Register Quality Assurance. BS 7799 was first introduced in the UK by the Department of Trade and Industry in 1995 to offer best practice and guidance in information security management. Outlining standards specific to information security management; the standard focuses on areas such as security policy, physical and environmental security, access control and business continuity management. It is now internationally recognised as a useful management tool in the battle against a wide range of information security hazards.

In October 2005 BS 7799 part 2, was revised and formally adopted as a new international standard, ISO/IEC 27001:2005. PDMS were one of the first companies to be assessed and certified against this new updated standard.

BS ISO/IEC 14001:2004

PDMS have been awarded certification to the Enviornmental standard BS ISO/IEC 14001:2004. We have established an Environmental Management System and have introduced a number of initiatives to help us reduce the environmental impact of our operations. These include: virtualising our network and reducing thenumber of servers to reduce electricity consumption, recycling waste paper and investing in online conferencing facilities to reduce travel, particularly between our head office and London office. Please visit the Environment section of our website to view our Environmental policy

Intellect Business Professional Certificate

PDMS have been awarded the Business Professional Certificate (BPC) by Intellect - the trade association for the UK technology industry.  THe BPC is a business excellence model that assures our customers of our commitment to best practice and professionalism through our business processes. It provides external evidence that PDMS is reliable and well managed. The criteria for assessment complement, and in some cases recogrnise prior awards including ISO 9001, ISO 14001, ISO 27001 and British Standards.

The BPC is independently assessed by Intellect who ensure that PDMS have met industry standards covering:

• Professional indemnity insurance
• Information security
• Business continuity
• Project management
• Proposal review
• Customer care
• Corporate and social responsibility
• Human resources policies
• Customer satisfaction
• Software escrow